White Glove Guarantee
If it's not right, we make it right.
Every Hometress clean comes with one promise: if something isn't up to standard, tell us within 48 hours and we'll fix it — a return visit or a refund on the affected portion. No back-and-forth.
Already had a clean? care@hometress.com · (215) 607-7361
What it means
A guarantee that works the way it should.
A guarantee is only worth something if it's easy to use. Ours has three parts, and none of them require a phone tree.
- 01
We stand behind every clean
If the work isn't up to our standard, that's on us to fix — not on you to live with or clean again yourself.
- 02
Tell us within 48 hours
Reach out within two days of the visit and we'll review it with you. No back-and-forth, no paperwork to file.
- 03
We make it right
We return to re-clean what we missed, or refund the affected portion. You decide what feels fair — we won't argue.
How to make it right
Three steps, no friction.
Tell us
Reply to your booking confirmation, email, or call us. A photo helps; a sentence is enough — whatever's easiest for you.
We review it with you
We look at it alongside you and your cleaner, and agree on what “right” looks like before anyone moves.
We make it right
We re-clean the affected area free, or refund that portion — we typically have a cleaner back within 48 hours.
Where it applies
Here's where it applies — and where it doesn't.
Being specific about the edges builds more trust than a vague “satisfaction guaranteed.” If your situation doesn't fit either list, ask us — we'll work it out.
Covered by the guarantee
- A specific area you booked that wasn't cleaned to standard.
- Items missed from your booked cleaning checklist.
- A surface or finish affected by our products or method.
- Arrival, access, or timing problems caused by our team.
Outside the guarantee
- Pre-existing wear or damage not caused by our cleaning.
- Anything outside your booked service scope (tell us and we'll add it on).
- Issues reported after 48 hours — we still want to hear them, but the make-it-right window is two days.
- Scent or product preferences — we'll note them and adjust on the next visit.
Guarantee questions
The short answers.
How do I report something that wasn't right?
Do I pay again for the re-clean?
Does this apply to recurring cleans?
Booked with a safety net
Book the clean. The guarantee comes with it.
You don't have to wonder what happens if it falls short. That part's already handled.