Lock in your reset — your way.
- Step 01Plan
- Step 02Service
- Step 03Home
- Step 04Time
- Step 05You
- Step 06Pay
How Often?
Choose the cleaning rhythm that fits your home and budget.
Standard clean example at $170. Home details, add-ons, and tax may change this estimate.
The number you see
is the number, before tax.
Cents-precise, every time. No fees discovered at the door, no “oh actually” phone calls. Sales tax is the one line still to come, and it’s added at checkout.
From booking to a quieter home.
Four things that separate us from the broker apps. No phone tag, no surprise fees, no chasing.
Three minutes flat.
Quote in your hands before your coffee goes cold. No phone tag, no quote forms, no “we’ll get back to you.”
Same cleaner, every visit.
She learns where the spice rack is, which kid sleeps light, why you keep the mail on the bench. Recurring plans only.
Quote = receipt.
What you approve is what you pay. No “oh actually” phone calls. Cents-precise, every time.
48-hour guarantee.
Anything off? Tell us within 48 hours and we send someone back to redo it — or refund. No questions, no chasing.
Questions,
answered.
Can’t find it here? Text us at (215) 607-7361 and we’ll get back to you.
If you’d rather email, I read every one. Promise.
— Sarah, founder
sarah@hometress.com
What does all-in pricing actually include?
Service + materials + insurance + every fee. Cents-precise. The number you see when you book is the number on your receipt — no “oh actually” at the door.
Can I pick the same cleaner every time?
Yes — recurring plans (Weekly, Every 2 weeks, Every 4 weeks) match you with one cleaner who shows up every visit. One-time bookings get the next-available match.
How do refunds + reschedules work?
Change or cancel with more than 48 hours' notice and there's no cancellation fee — the 50% deposit stays non-refundable. Inside that window a fee applies based on how much notice we get. Something missed? Tell us within 48 hours and we'll review it and make it right — a re-clean of the affected area, or a credit or refund on that portion.
Are cleaners insured and vetted?
Hometress works with background-checked independent cleaning professionals, and carries general liability insurance that may cover damage resulting from a cleaner's negligence. The terms and exclusions are in our Terms of Service.
Do I need to be home during the clean?
Whatever you prefer. Most customers leave a code, a doorman, or a hidden key — your cleaner texts when they're on their way so you know when to step out.
Do you bring your own supplies?
Yes — all standard supplies and equipment come with the cleaner. If you prefer your own products (eco-friendly, fragrance-free, etc.), leave them out and we’ll use them instead.
What cities do you serve?
Philadelphia (founding market), Chicago, and Seattle. New cities open quarterly — check back for the next launch.
How long does a standard reset take?
About 2.5 hours for a 2BR/1BA home. Deep reset is closer to 4 hours; move-in/out runs 5+. We bill by the job, never by the hour — quote is the price.
What if my cleaner is sick or can’t make it?
We match you with a backup cleaner from the same neighborhood and keep your slot. You’ll never get cancelled without a same-day text from us first.
Can I cancel my recurring plan?
Anytime, free, in two taps. No “talk to retention,” no minimum commitment, no last-clean fee. Your final clean honors the plan discount.
Whispered reviews.
Most cleaners stay quiet about their work. These cards are representative of what households tell us after a reset — lean in to read.
14 cleans
“First service in years I haven’t had to double-check behind. She caught the dust on top of the cabinets I’d given up on.”
Renée K.
since Mar 2024 · Representative
3 cleans
“Quote was the receipt. No ‘oh actually’ at the door. I genuinely paid what the app said I would.”
Marcus T.
since Apr 2026 · Representative
8 cleans
“Booking took two minutes. The clean took the whole afternoon. The proportions felt right for the first time.”
Priya S.
since Jan 2026 · Representative
22 cleans
“Same cleaner three months running. She knows the spice rack, the toddler’s nap window, the loose floorboard.”
Dani W.
since Oct 2024 · Representative
4 cleans
“Photos when done. I didn’t even have to ask — they were waiting in the app by the time I got home.”
Tomás R.
since Mar 2026 · Representative
9 cleans
“Texted 15 minutes before. I actually trust her with the key now — that’s not a sentence I expected to write.”
Imani A.
since Nov 2025 · Representative
6 cleans
“Found a missed corner the next morning. They came back free, no questions, no ticket, no waiting.”
Andre M.
since Dec 2025 · Representative
17 cleans
“Cancelled two other services after one clean with Hometress. Haven’t looked back. Bi-weekly forever.”
Olivia C.
since Aug 2024 · Representative