Lock in your reset — your way.
- Step 01Plan
- Step 02Service
- Step 03Home
- Step 04Time
- Step 05You
- Step 06Pay
How Often?
Choose the cleaning rhythm that fits your home and budget.
Standard clean example at $160. Home details, add-ons, and tax may change this estimate.
The number you see
is the number, before tax.
Cents-precise, every time. No fees discovered at the door, no “oh actually” phone calls. Sales tax is the one line still to come, and it’s added at checkout.
From booking to a quieter home.
Four things that separate us from the broker apps. No phone tag, no surprise fees, no chasing.
Three minutes flat.
Quote in your hands before your coffee goes cold. No phone tag, no quote forms, no “we’ll get back to you.”
Same cleaner, every visit.
She learns where the spice rack is, which kid sleeps light, why you keep the mail on the bench. Recurring plans only.
Quote = receipt.
What you approve is what you pay. No “oh actually” phone calls. Cents-precise, every time.
48-hour guarantee.
Anything off? Tell us within 48 hours and we send someone back to redo it — or refund. No questions, no chasing.
Questions,
answered.
Can’t find it here? Text us at (215) 607-7361 and we’ll get back to you.
If you’d rather email, I read every one. Promise.
— Sarah, founder
sarah@hometress.com
What does all-in pricing actually include?
Service + materials + insurance + every fee. Cents-precise. The number you see when you book is the number on your receipt — no “oh actually” at the door.
Can I pick the same cleaner every time?
Yes — recurring plans (Weekly, Every 2 weeks, Every 4 weeks) match you with one cleaner who shows up every visit. One-time bookings get the next-available match.
How do refunds + reschedules work?
Change or cancel with more than 48 hours' notice and there's no cancellation fee and the authorization hold on your card is released. Inside that window a fee applies based on how much notice we get. Something missed? Tell us within 48 hours and we'll review it and make it right — a re-clean of the affected area, or a credit or refund on that portion.
Are cleaners insured and vetted?
Hometress works with background-checked independent cleaning professionals, and carries general liability insurance that may cover damage resulting from a cleaner's negligence. The terms and exclusions are in our Terms of Service.
Do I need to be home during the clean?
Whatever you prefer. Most customers leave a code, a doorman, or a hidden key — your cleaner texts when they're on their way so you know when to step out.
Do you bring your own supplies?
Yes — all standard supplies and equipment come with the cleaner. If you prefer your own products (eco-friendly, fragrance-free, etc.), leave them out and we’ll use them instead.
What cities do you serve?
Your ZIP is checked before you pay — if online booking isn’t open for it yet, leave your email and we’ll tell you when it opens.
How long does a standard reset take?
About 2.5 hours for a 2BR/1BA home. Deep reset is closer to 4 hours; move-in/out runs 5+. We bill by the job, never by the hour — quote is the price.
What if my cleaner is sick or can’t make it?
We match you with a backup cleaner from the same neighborhood and keep your slot. You’ll never get cancelled without a same-day text from us first.
Can I cancel my recurring plan?
Anytime, free, in two taps. No “talk to retention,” no minimum commitment, no last-clean fee. Your final clean honors the plan discount.
Whispered reviews.
Most cleaners stay quiet about their work. These are notes from verified buyers after a Hometress cleaning, exactly as written — lean in to read.
Visited Oct 2026
“It was so thorough and yet so efficient — I didn't know my house could be this clean!”
Rebecca
Verified buyer · Philadelphia
Visited Oct 2026
“Small things - excellent attention to handles and knobs; even the coffee pot was cleaned! Great job on bathtub, floors, and dusting throughout the apartment. Cleaners were quick and professional - highly recommended!”
Matthew
Verified buyer · Philadelphia
Visited Oct 2026
“Wonderful service and came home to everything clean and beautiful!”
Anthony
Verified buyer · Philadelphia
Visited Oct 2026
“Very fast, with good attention to detail. House looked great after, and they did a great job on the focus areas especially.”
Sander
Verified buyer · Philadelphia
Visited Oct 2026
“My cleaner was very professional and thorough with the deep clean. She was able to clean two rooms, two bathrooms, living and kitchen in under 2 hours. I would want her to come clearn again.”
Goretti
Verified buyer · Philadelphia
Visited Sep 2026
“The care to detail was great, the service was professional, and the outcome was fabulous”
Michael
Verified buyer · Philadelphia
Visited Sep 2023
“Thank you for all the help! I am very happy with my freshly cleaned home!”
Sarah
Verified buyer · Delaware County
Visited Sep 2023
“Very good services, good attention to detail, very fast service”
Charles
Verified buyer · Philadelphia